Information Technology
Mac Address Registration
09/13/2021 3:15 pm
Ticketing Portal
02/22/2021 4:21 pm
Online Learning Information
03/18/2020 2:48 pm
Introducing Zoom Meetings
Introducing Zoom Meetings PowerPoint
Canvas Session I: Publishing a course, uploading materials, running discussion thread, and accessing Canvas Tutorial
Canvas Session II: Assignments, Quizzes/Exams, and Grading Features
Canvas Session III: Canvas Conferences – Live Lecture With Screen-Sharing, Polling and More
Canvas Training Session III Slides
Sodexo Cleaning Information
Faculty & Staff Guides
07/22/2019 11:48 am
CHECK SERVER/SWITCH STATUS
See if specific systems or switches are up or down
REPORT AN ISSUE/SUBMIT A WORKORDER/TICKET
Let us know if you’re having a problem, have an IT need, or a static IP
PRINT MANAGEMENT
Access webprint, see your print balance, add funds (Will prompt for login)
GET MICROSOFT OFFICE
Office 365 login and downloads
for Students, Staff, & Faculty
PASSWORD
Change your password
CALL
815-226-4127
support@rockford.edu
WALK-IN HELP
IT Resources
Software Discounts
Email Setup Guides
If you’re looking for to find guides on how to setup your Rockford University E-mail on your phone, tablet, or other supported device. Look at the options below:
- Android Phone/Tablet – Last Revised 2016-01-04
- iPhone/iPad – Last Revised 2016-01-04
Having issues getting your email from Outlook? A common problem is the activation of the Work Offline feature. The guide below will walk you through turning it off.
Phone System Guides
Looking on information on how to use your voicemail on your desk phone? Check below.
- Voicemail Guide – Last Updated 2017-05-02
Desk Phone Guides
- Managing Phone Calls (Holds/Multi-line)
Print Guides
Adding a Printer
Being able to print when you frequent multiple buildings or change buildings is a huge time saver. See the below guide for adding a printer.
Fax Guides
How you send a fax depends primarily on what type of printer you’re sending it from. Please see the guide below for instructions.
- Sending Faxes – Last Updated 2020-08-13
Web Print Service
Web print allows our faculty and adjunct faculty to print from their personal devices to select printers around Campus. Most buildings have at least one printer that supports our web print system. To use it, please see the guide below:
VPN Guide
Has it been a while since you used your VPN or are new to the VPN experience? The guide below will help you get connected!
Mac Address Guides
Below are Guides on how to find a MAC address on various operating systems.
Student Guides & Information
07/22/2019 11:44 am
CHECK SERVER/SWITCH STATUS
See if specific systems or switches are up or down
REPORT AN ISSUE/SUBMIT A REQUEST/TICKET
Let us know if you’re having a problem, have an IT need, or a static IP
PRINT MANAGEMENT
Access webprint, see your print balance, add funds (Will prompt for login)
GET MICROSOFT OFFICE
Office 365 login and downloads
for Students, Staff, & Faculty
PASSWORD
Change your password
CALL
815-226-4127
support@rockford.edu
WALK-IN HELP
IT Resources
Software Discounts
Apple & Android Email Setup Guides
If you’re looking to find guides on how to setup your phone with your Rockford University E-mail. Look at the options below.
Website Tutorials
Below are video tutorials on how to use our website.
Website tour videos
Mac Address Guides
Below are Guides on how to find a MAC address on various operating systems.
Printing Guides
Below are guides on how to use Webprint(Papercut) The Guides will teach you on how to use, add funds and refund your print.
Q: I'm having trouble with my personal computer, can I bring it in to IT?
A: Yes you can. We are open from 8am to 5pm.
Q:Where can I Find IT?
A: We are located in the lower level of the Coleman library. Find us on Google Maps
Q: How do I access the internet on campus?
A: All students have access to the internet through the "Rockford" wireless network. Join and enter your username and password at the Captive Portal login screen.
Q: Why can I not view Youtube or Spotify?
A: You have more than likely logged in as the "RUGuest" account. This account is locked down to basic web browsing. Please remember to login with your RU user credentials.
Q:How do I clear my history and cache in my internet browser?
A:Chrome
Safari
Firefox
Q:How do I disable ad blocking in order to view
contents for some websites (e.g. History Channel videos)?
A:How to disable your Adblock
Q: Does every room have a WiFi access point?
A: While we *wish* we could do that, at this time we cannot. We've tried to space them to every *other* room.
Q: Can I use the ethernet ports that are on the access point in my room?
A: While the ports are there, they have been disabled. Please do not plug or tamper with the in room access points.
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Q: Can I buy or bring a home router?
A: No. Routers will not function properly, and catching a rogue device on our network will result in disciplinary action.
Q: What about a wireless extender?
A: No. Unfortunately, we've tried these type of devices, and they do not work well.
Q: What if I'm having a poor WiFi connection in my room
A: Contact IT so we can check out your room to see if we can diagnose and fix the issue.
How do I take a screenshot on my Computer?
A: Windows Screenshot guide Mac Screenshot guide
Q:How do I clear my history and cache in my internet browser?
A:Chrome
Safari
Firefox
Q:How do I disable ad blocking in order to view
contents for some websites (e.g. History Channel videos)?
A:How to disable your Adblock
IT Test Page
01/12/2017 3:46 pm
This is a test page. Logout
Web Print Services
11/08/2016 1:09 pm
Web print instructions for Staff and Faculty
1) Web printing can only print certain document formats (PDF, MS Office files).
2) Web printing is not available off-campus and only available on the “Staff & Faculty” or “Rockford” wireless networks.
3) Web printing can only be used on certain printers. The availble printers are:
- Colman-IT Center
- Lang Faculty
- Puri Business School (5100 BSMS) Room 103
- Scarborough Faculty Lounge
- Starr 216
- Starr 412
- Clark Arts – MPR
4) Please note, you will see a cost for printing the job. This is part of project to track student printing and does not affect faculty and staff. You can safely ignore the cost.
Steps:
Step 1) Navigate to ‘webprint.rockford.edu’.
Step 2) You will be prompted for your RU login and password. Enter them and click ‘Log in’
Step 3) Click on the ‘Submit a Job’ button.
Step 4) Choose your printer from the group of available printers. Select ‘Print Options and Account Selection’.
Step 5) Decide how many copies you need to print and select ‘Upload Documents’.
Step 6) Upload your document by either dragging or clicking the “Upload from Computer” button. Select ‘Upload & Complete’.
Step 7) Pick up your printed document at the printer your selected!
Information Technology (IT)
11/08/2016 1:03 pm
REPORT AN ISSUE/SUBMIT A REQUEST/TICKET
Let us know if you’re having a problem, or have an IT need
MAC Address Registration
Register a MAC address for gaming/streaming devices
PRINT MANAGEMENT
Access webprint, see your print balance, add funds (Will prompt for login)
MICROSOFT OFFICE LOGIN
Office 365 login and downloads
for Students, Staff, & Faculty
PASSWORD/MFA Settings
Change your password/update your MFA options
CALL
815-226-4127
support@rockford.edu
WALK-IN HELP
Xfinity on Campus (Residential Students)
- Channel Lineup – updated 2019
Software Discounts (Students, Staff, and Faculty)
Change your password
- Select the light blue button above on the quick bar.
- Select “Change your password now” on the screen.
Email Setup Guide
If you’re looking for a guide to how to setup your Rockford University Email on your phone, tablet, or other supported device, look at the following:
Clear Browsing Data
If you’re looking for a guide to help clear the cache on your browser, check this document:
Mac Address Guides
Below are guides on how to find a MAC address on various operating systems.
Gaming Systems
Smart TV’s
Printing Guides
Change your password
- Select the light blue button above on the quick bar.
- Select “Change your password now” on the screen.
Email Setup Guide
If you’re looking for a guide to how to setup your Rockford University Email on your phone, tablet, or other supported device, look at the following:
Clear Browsing Data
If you’re looking for a guide to clear the cache on your browser, look at the following document:
Fax Guides
How you send a fax depends primarily on what type of printer you’re sending it from. Please see the guide below for instructions.
- Sending Faxes – Last Updated 2020-08-13
Phone System Guides
- Voicemail Guide – Last Updated 2017-05-02
- Managing Phone Calls (Holds/Multi-line)
Print Guides
Being able to print when you frequent multiple buildings or change buildings is a huge time saver. See the below guide for adding a printer.
Web Print Service
Web print allows our faculty and adjunct faculty to print from their personal devices to select printers around Campus. Most buildings have at least one printer that supports our web print system. To use it, please see the guide below:
Information needed to help us solve your issue:
- Where are you located? (Building, office, or room number)
- What symptoms are you experiencing?
- Are other people near you experiencing the same symptoms?
- When did you first notice the problem?
- When was the last time it worked correctly?
- Operating System? (Windows, OSX, Linux)
- Browser (Internet Explorer, Chrome, Safari, Edge)
- Wired or Wireless Connection?
- Your Contact Information
IT: Information Technology
09/15/2016 3:18 pm
IT: INFORMATION TECHNOLOGY
Rockford University Information Technology provides our campus community with:
Network and Internet Connectivity
Computer Classrooms and Labs
Electronic resources such as E-mail, our Course Scheduling System, and our Emergency Notification System
The support of the IT Staff
Our hope is that all members of our campus become an active participant in our evolving digital community. Rockford University accounts are issued to all University faculty, staff, and students to access online tools. Individuals are provided with a username and password necessary to access the Internet, email, personal space on network servers, and other computing resources.
Information Technology Use Policy
Rockford University’s Information Technology (IT) supports the academic mission of the University by providing access to technology resources, facilities, and information essential to teaching, learning, research, and general scholarship. The IT Center, located in the lower level of the Howard Colman Library, is responsible for maintaining the infrastructure, facilities and resources of the campus network, computer labs, and technology services. IT policies promote access while preserving resources. Read the entire Information Technology Use Policy
Policy on Copyright Infringement and File Sharing
Important Rockford University Technology Tools
- my.rockford.edu
“my.rockford” is the Rockford University Portal that provides community members with single-sign-on access for email, moodle, Self-Service and is the campus communication platform for events, important dates and alerts. The Portal also has resources available from all University departments. - Outlook Webmail (OWA)
Outlook webmail application, or OWA, serves as a one stop shop for our Rockford University email system. If you need access to your RU email, it can be found here. - Self-Service
Self Service provides our learning community at Rockford University with “anytime, anywhere” access to key information services. Self-Service provides the online tools necessary to access up-to-date records of course schedule, financial aid, grades, and registration. - Canvas
Canvas is our online learning management tool. It is used to support blended and online learning at Rockford University. Canvas is web-based, mobile-friendly and used by faculty to post online course activities and resources. - RU Alert
RU Alert is a subscription-based emergency alert system, available through the Rockford University Portal, for students, faculty, and staff at Rockford University. In the event of an emergency, the University community will be quickly informed of such through recorded voice phone messages sent to landline and/or cell phones, text messages, and e-mail messages. In addition, alerts will be posted on the Portal, public website, and sent to the news media.
Campus Computer Labs
We have several computer labs available for use by members of our campus community:
- 104C Starr Science Building
The General Computer Lab (GL) contains seventeen PCs with access to the internet, printing, the Microsoft Office Suite and software commonly used by our professors in the classroom. The GL hours are: Monday through Thursday 7:45 AM – 10:00 PM and Friday 7:45 AM – 5:00 PM. This lab is supported by a Lab Assistant during open hours. This lab is closed for the summer session. - PURI School of Business
The PURI School of Business features an open environment with sixteen computers with access to the internet, printing, Microsoft Office Suite, and software used in the EBA department. This area is supported by the Puri front desk attendant during school operation Monday through Friday from 8:00 AM – 5:00 PM. Open hours are in effect for the summer session, but there is no attendant. - Colman Library
There are 27 computers located on the first floor of the Howard Colman Library with access to the internet, printing, the Microsoft Office Suite. It is open concurrently with the library and is staffed and supported by the library staff. They maintain hours concurrent with the library during the summer session. - Burpee Student Center (BSC)
We have four computers located in the first level of the new BSC. These have access to the internet, printing, and the Microsoft Office Suite. These machines are open concurrently to the BSC and are supported by the BSC front desk attendant. During summer session, they maintain hours concurrent with the BSC.
Campus Computer Classrooms
In addition to our labs and open areas, Rockford University offers several classrooms outfitted with individual computers for instructional use. Each lab contains 20 student machines, as well as a projector and screen for the instructor. The rooms in Starr Science also have an instructional laptop. They are:
- PURI School of Business – Business Lab
- Scarborough – Computer Classroom 4
- Starr Science Building – Rooms 104D and 108C
- Clark Arts – Maclab
Wireless Internet Access
WiFi access is available in all academic buildings, residence halls and administration buildings. Members of the Rockford University community can log into the ‘Rockford’ wireless network with their username and password.
IT Help Desk
The IT Help Desk is located in the lower level of the Howard Colman Library (east entrance). The Help Desk is staffed Monday through Friday, 8:30 a.m. to 5:00 p.m. Students may request assistance by calling the Help Desk at 815-226-4127 or via email at support@rockford.edu. Additionally, technology guides are available on the Portal to assist students with the following: Password Management System, forwarding RU email, and setting up RU email on a mobile device.
IT: Information Technology
Howard Colman Library--Lower Level, East Entrance "D"
5050 E. State Street
Rockford, IL 61108
815-226-4127Help Desk Hours:
Mon-Fri- 8:30 am to 5:00 p.m.
