STUDENT GRIEVANCE PROCESS

Student Complaint Policies and Procedures

Rockford University is dedicated to treating all students fairly and respectfully. The University’s policies that apply to students are published in the Rockford University Academic Catalog and Rockford University Student Handbook, available on the Rockford University website.

Student Complaint/Grievance Process

Students are encouraged to discuss their concerns directly with the person or office involved to resolve the issue. If the issue is not resolved informally, the student may file a formal complaint in writing.  The process for filing a student complaint/grievance can be found on the Rockford University website.  Students who wish to file a formal complaint or have questions on the complaint process should contact the Compliance and Title IX Coordinator, LaShun McGhee (815-226-2842 or LMcGhee@rockford.edu).  Her office is located in the Student Life Suite on the 1st floor of Burpee.

 

For information about other complaint processes:

Type of Complaint

Reason to file

Method

Submission Office & Location

Sexual Misconduct

Sexual misconduct incident

Contact:  815-226-2842
LMcGhee@rockford.edu

Student Life Suite Burpee – 1st Floor

Grade Appeal

After speaking with instructor, the student feels grade was arbitrarily assigned

See Forms section of Portal

Instructor and Office of Academic Affairs – Library
Electronic Submission Only

Financial Aid Suspension Appeal

Emergency Condition
(health, family, catastrophe, etc.)

Letter of appeal with date & signature

Financial Aid Office
Nelson Hall – 1st Floor

Late Registration Appeal

Outstanding payments on student account

Letter of appeal with date & signature

Asst. VP of Student Administrative Services (SAS)
Nelson Hall – 1st Floor

Refund Policies Appeal

Withdrawal from courses after Add/Drop Date

Letter of appeal with date & signature

Asst. VP of Student Administrative Services (SAS)
Nelson Hall – 1st Floor

Student Conduct Appeals

Procedures were not properly followed, new information is introduced that may change the outcome, or the finding is against the substantial weight of evidence or the severity of the sanction

Letter of appeal with date & signature

Stated in letter

For questions:
Dean of Students
Student Life Suite Burpee – 1st Floor

Department Information

Dean of Students
Burpee 1st Floor, Student Life Suite 125
5050 E. State Street
Rockford, IL 61108
815-226-3398
815-394-5068
Lisa Hetzel, Ph.D.
LHetzel@rockford.edu