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Campus News / News

Student Advocate, Level II

06/20/2024 12:38 pm

Rockford University invites candidates for the position of Student Advocate, Level II.  The incumbent of this position will assist the Assistant Director of Student Administrative Services/Financial Aid Specialist in all aspects of administering Federal, State and Institutional Aid.   He/she will support the integrity of the satisfactory Academic Progress requirement (appeals relating to SAP decisions) as well as compliance with all regulatory agencies.  This fulltime opportunity offers a rich benefits package, upon hire, including tuition remission for employee, spouse/partner and dependents. 

General Expectations:

  • Provide efficient, professional and accurate information in a manner which fosters/supports respect for all members of the Rockford College community.
  • Respond with “sense of urgency” to all customers questions and/or concerns.
  • Maintain/foster positive atmosphere to ensure all “transactions/contacts” are handled with the highest level of customer service.
  • Knowledgeable/proficient in all standard procedures of registration, student accounts and financial aid.
  • Knowledgeable about procedures of other departments and contact information to accurately direct customers as needed.
  • Promote/adhere to goals of increasing retention rates and communicate concerns to appropriate person(s) to ensure this goal.
  • Represent the Student Administrative Services department on various college committees.
  • Participate in functions that have a direct link to SAS (e.g. R.O.A.R. and Transfer Registration events). 

Principal Activities:

  • Counsel and advise students and parents of financial aid policies and procedures and assist them in making responsible (educationally related) financial decisions.
  • Attend various training sessions offered through ELM, ISAC, and ILASFAA.
  • Assist students in processing of any financial aid related forms.
  • Review application containing confidential information for accuracy and completeness and determine students’ financial aid eligibility including performing verification as required by ED, State of IL or RU policy.
  • Request additional information as needed and interpret for use in need analysis and verification.
  • Track the reception of ISIRs and make corrections (per institutional/ED.regulations)
  • Coordinate the Professional Judgment, Special Circumstances/Dependency Override processes and act as first-level of review (approval/denial).
  • Serve as the SAS point person for the Endowed/Restricted Scholarship awarding/tracking.
  • Website information upkeep with regards to Financial Aid and Consumer Information
  • Serve as back up for our front-end
  • New Student Packaging
  • Assist in the Transfer, Adult and continuing traditional student packaging.
  • Participate in the annual audit processes
  • Assist students and/or parents in completing FAFSAs as needed.
  • Assist in the development of new/modified policies, procedures, forms and instructions as necessary.
  • Student employment tracking
  • Assume additional duties as assigned by the Director of Student Administrative Services.
  • Serve as back up for Billing Specialist.
  • Serve as back up for VA SCO


  • Bachelor’s degree preferred.

Skills and Experience:

  • Prefer a minimum of three years of experience in at least one of these areas: customer service, financial aid or retail sales.
  • Proven customer service skills
  • Strong organizational skills
  • Strong verbal and written communication skills
  • Strong attention to detail and ability to work effectively in a fast paced, multi-task oriented environment.
  • Proficient in MS word, MS excel and “data” programs

To Apply:  Review of resumes will begin immediately and continue until the position is filled. Please submit a cover letter indicating salary requirements, resume and list of three professional references to

At Rockford University we are committed to the principle of diversity, equity and inclusion as it relates to building a well-rounded workforce and community.  We are especially interested in candidates who through their professional experience bring contributions to diversity and excellence in the work they do.