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Student Advocate, Adult and Graduate

09/12/2018 2:51 pm

Rockford University invites candidates for the position of Student Advocate working in the Department of Student Administrative Services. Primary functions of this position entail the detailed review of all transcripts for incoming Adult and Graduate program students and through current policies & practices articulate coursework into Rockford University through the building of a balance sheet. This position will also assist the Assistant Director/Registration Specialist in coordinating the enrollment work related to Adult & Graduate programs. In addition to the above duties, the incumbent of this position will be responsible for analyzing and answering questions (face to face, electronically, or over the phone) about students’ academic progress, financial aid and accounts as well as preparing/entering financial aid packages. This position is also responsible for processing and maintaining student records, and work closely with Academic Advisors to assist the University’s Adult & Graduate students. This position will work with current and prospective students in a proactive manner to ensure they meet all deadlines for academic and financial related procedures.

General Expectations:
 Provide efficient, professional and accurate information in a manner which fosters/supports respect for all members of the Rockford University community.
 Respond with “sense of urgency” to all customers’ questions and/or concerns.
 Maintain/foster positive atmosphere to ensure all “transactions/contacts” are handled with the highest level of customer service.
 Knowledgeable/proficient in all standard procedures of registration, student accounts and financial aid.
 Knowledgeable about procedures of other departments and contact information to accurately direct customers as needed.
 Promote/adhere to goals of increasing retention rates and new student recruitment goals and communicate concerns to appropriate person(s) to ensure this goal.
 Represent the Student Administrative Services department on various college committees.
 Participate in functions that have a direct link to SAS (e.g. R.O.A.R. and Transfer Registration events).

Principal Activities:
 Evaluate and process all Adult & Graduate transfer credit and pre-requisites within University policy and practices for incoming students (traditional undergraduate program.
 Assist the Registration Specialist with Accelerated and Graduate enrollment reporting.
 Assign Academic Advisor to new Adult & Graduate students and process requests to change Academic Advisors
 Assign Academic Advisor to new Adult & Graduate students and process requests to change Academic Advisors
 Assist in the coordination of graduation processing for Adult and Graduate Students.
 Building advising and balance sheets for new Adult & Graduate students
 Assist Registration Specialist with updating progress reports for current students.
 Assist in the updating and maintaining articulation files.
 Knowledgeable of procedures for contacting students and collection of student accounts with outstanding balances.
 Attend various training sessions offered through ELM, ISAC, and ILASFAA.
 Assist students, parents, faculty and staff with questions by providing answers with regards to all services provided by SAS.
 Accurately direct students, parents, faculty or staff to appropriate persons for all other campus services.
 Process all forms needed for registration such as: registration cards, add/drop, degree declaration(s), and graduation.
 Assist students in processing of any financial aid related forms.
 Enter data/maintaining student accounts/records to ensure all balances are accurate and students receive current information.
 Assist in preparing various communications from SAS including financial aid packages, grades, registration, account statements and other mailings as needed.
 Responsible for the timely and accurate filing of all forms received from students, faculty or staff.
 Assume Additional duties as assigned by the Registration Specialist

Education:
Bachelor’s Degree required.

Work Experience:
Prefer a minimum of three years of experience in at least one of these areas: customer service, financial aid, registration or retail sales.

Skills and Certifications:
Proven customer service skills
Strong organizational skills
Strong verbal and written communication skills
Strong attention to detail and ability to work effectively in a fast paced, multi-task oriented environment.
Proficient in MS word, MS excel and “data” programs

To Apply:
Review of candidates will begin immediately and continue until the position is filled. Please submit a cover letter indicating salary requirements, resume and list of three professional references to HumanResources@rockford.edu.