03/26/2018 1:17 pm
The Communication Specialist receives and responds to routine and emergency phone calls. Better known as the “Campus Operator,” this individual is often times the first contact by outside constituents and are the “first-impression” of the university. The Communication Specialist responds to specific requests for service/response directed to the University Safety & Security Department. This part-time position works 11pm-7am with a shift differential. Must be available to work every Friday and Saturday.
Rockford University is seeking a highly motivated and customer-service oriented individual. The position requires exceptional written and oral communication skills, the ability to use sound judgment in stressful situations as well as basic computer skills and knowledge of Microsoft Office. (Word and Excel are required.)
Qualified individuals must be able to multi-task, handle switchboard, emergency and security calls efficiently and deal tactfully and calmly with a wide variety of callers, including those reporting emergencies. Communication Specialists document calls, provide information, service and appropriately represent the University to all constituents. They must also have the ability to work flexible hours as coverage is provided around the clock.
General Responsibilities include the following:
EXPERIENCE AND QUALIFICATIONS:
PHYSICAL REQUIREMENTS: Communications Specialist may be required to perform the following physical requirements in the course of their normal duty shift: lift 25 Lbs; lift and bend; go up and down stairs, and be in good physical condition.
Candidates are subject to a full background investigation, including criminal history, verification of education, work experience, and references.
APPLICATION PROCESS: Interested applicants should send their cover letter, including wage requirements, resume, and list of three professional references to Human Resources at HumanResources@rockford.edu.
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