Monday, June 02, 2014
Posted by: Human Resources
Assistant Vice President for Student Administrative Services
Coordinator of Institutional Research
Student Administrative Services
The incumbent of this position will be
responsible for analyzing and answering questions (face to face or over the
phone) about students' academic progress, financial aid and accounts as well as
preparing/entering financial aid packages. This position is also responsible
for processing and maintaining student records, distribution of cash for check
cashing and petty cash distribution as well as working with students to set up
acceptable payment arrangements.
position will work with current students in a proactive manner to insure they
meet all deadlines for academic and financial related procedures.
responsibilities include preparing various pieces for mailing/distribution
(e.g. financial aid packages, grades, registration materials and account
This position will
also provide support for Rockford University's Institutional Research
Provide efficient, professional and accurate
information in a manner which fosters/supports respect for all members of the
Rockford University community.
Respond with "sense of urgency” to all customers'
questions and/or concerns.
Maintain/foster positive atmosphere to ensure
all "transactions/contacts” are handled with the highest level of customer
Knowledgeable/proficient in all standard
procedures of registration, student accounts and financial aid.
Knowledgeable about procedures of other
departments and contact information to accurately direct customers as needed.
Promote/adhere to goals of increasing retention
rates and communicate concerns to appropriate person(s) to ensure this goal.
Represent the Student Administrative Services
department on various college committees.
Participate in functions that have a direct link
to SAS (e.g. R.O.A.R. and Transfer Registration events).
Knowledgeable of procedures for contacting
students and collection of student accounts with outstanding balances.
Attend various training sessions offered through
ELM, ISAC, and ILASFAA.
students, parents, faculty and staff with questions by providing answers with
regards to all services provided by SAS.
direct students, parents, faculty or staff to appropriate persons for all other
all forms needed for registration such as: registration cards, add/drop, degree
declaration(s), and graduation.
students in processing of any financial aid related forms.
(in accordance to rules/regulations) financial aid advances and cash returns to
students with account credits as well as cash student payroll checks
data/maintaining student accounts/records to ensure all balances are accurate
and students receive current information.
petty cash requests are processed within the approved procedures and disburse
in preparing various communications from SAS including financial aid packages,
grades, registration, account statements and other mailings as needed.
for the timely and accurate filing of all forms received from students, faculty
loan checks and electronic fund transfers to student accounts.
Additional duties as assigned by the AVP for SAS
with updating Fact Bok
in marketing efforts for institutional surveys
in the proctoring/administration of institutional surveys
Bachelor Degree Preferred
Prefer a minimum of three years of experience in at least
one of these areas: customer service, financial aid or retail sales.
Skills and Certifications:
Proven customer service skills
Strong organizational skills
Strong verbal and written communication skills
Strong attention to detail and ability to work effectively
in a fast paced, multi-task oriented environment.
Proficient in MS word, MS excel and "data” programs
Resumes will be accepted until the position is filled. Please submit via email, a cover letter, including hourly salary requirement, resume and list of three references to: