Computer Specialist: Off Campus
Tuesday, August 27, 2013
Posted by: Human Resources
SPECIALIST, UIC College of Pharmacy
Under direction of the Director, IT Services at UIC College of Pharmacy in Rockford, IL,
the Computer/IT Specialist will be responsible for executing technology
projects, maintaining existing operation and maintenance of the college telecommunications
and computer networks, hardware (over 100 computers) and software. This
position provides computing support to the student computer laboratory,
multimedia classrooms and conference rooms, as well as to the faculty, staff
and administration of the college. Other responsibilities include: helpdesk
oversight, prioritizing work load, documentation procedures, maintaining
database of college computer inventory, and working with University IT support
Chain of Command
College of Pharmacy
Dean, Academic Affairs
Service Desk Customer Relations Management (CRM) software for identified
problems and solutions, prioritize work orders, execute resolutions and prepare
documentation of same.
and implement IT staff training programs for student "Distance Learning –
Faculty In-Room Support Technicians”, (DL-FIRST) and full-time staff. Identify
work flow changes and respond with appropriate training.
as technician for IT support areas, including, but not limited to, audience
response system (ARS), animation, active learning, VoIP, network storage, data
and network security, compliance, annual audit planning and response,
standardization of desktops and systems, inventory and asset management. Attend
periodic training on related subjects.
digest, and inform IT and COP faculty, staff, and students on relevant advances
in computer hardware, software, network systems, and campus technology systems.
technology service gaps and recommend new or realigned support services as part
of service management.
expertise and staff the Information Technology Unit (ITU) Helpdesk including
entering information into helpdesk database, generating workload reports and prioritizing
as Help Desk supervisor on duty up to 25% of the time. Monitor call and e-mail
queues and ensure all items are dispatched and resolved as they enter or
project databases and provide periodic updates to management on project
progress, as well as to COP stakeholders as needed.
new organizational knowledge to the knowledge management system (KMS) and IT
users in education and training, and use of tools to secure high risk data,
including encryption software, standard software and hardware, secure computing
on desktops, laptops, notebooks, tablets and servers.
analyze, and present data to external audiences regarding ITU specific
projects. This includes updating internal databases with helpdesk reports,
computer inventory and IP address information.
as a consultant to other IT groups on issues of mutual concern, including
Active Directory, secure computing and virtual computing environments, disaster
recovery and business continuity planning, standardization initiatives, green
initiatives, and data backup/logging.
support of Scantron electronic grading system, including administration of
servers and related hardware and software.
Enrollment in computer science or
Experience working in an IT department
or on a computer help desk.
Additional requirements are technical
expertise in the full Windows environment and some experience with Mac
English proficiency with good oral and
written communication skills is required, as well as the ability to work with
diverse and challenging faculty, staff and student populations.
Must be willing to work evenings and weekends
Must have means of reliable
Additional Experience Preferred
Experience in managing network systems
including wireless networks and maintenance/support.
Dell Certified Computer Technician or
IBM/Lenovo Certified Technician certifications preferred.
HOW TO APPLY: Interested candidates should email their resume to Career Services at firstname.lastname@example.org.