Job Summary: Appointments begin August 1st and continue through July 31st of the following year. Graduate Assistants should expect their commitment to average at least 25-30 hours per week, depending on the position. The incumbent of this position will be responsible for analyzing and answering questions (face to face or over the phone) about students’ academic progress, financial aid and accounts as well as preparing/entering financial aid packages. This position is also responsible for processing and maintaining student records, distribution of cash for check cashing and petty cash distribution as well as working with students to set up acceptable payment arrangements. This position will work with current and prospective students in a proactive manner to insure they meet all deadlines for academic and financial related procedures.Other responsibilities include preparing various pieces for mailing/distribution (e.g. financial aid packages, grades, registration materials and account statements/bills).
ØProvide efficient, professional and accurate information in a manner which fosters/supports respect for all members of the Rockford College community.
ØRespond with "sense of urgency” to all customers’ questions and/or concerns.
ØMaintain/foster positive atmosphere to ensure all "transactions/contacts” are handled with the highest level of customer service.
ØKnowledgeable/proficient in all standard procedures of registration, student accounts and financial aid.
ØKnowledgeable about procedures of other departments and contact information to accurately direct customers as needed.
ØPromote/adhere to goals of increasing retention rates and communicate concerns to appropriate person(s) to ensure this goal.
ØRepresent the Student Administrative Services department on various college committees.
ØParticipate in functions that have a direct link to SAS (e.g. R.O.A.R. and Transfer Registration events).
ØKnowledgeable of procedures for contacting students and collection of student accounts with outstanding balances.
ØAttend various training sessions offered through ELM, ISAC, and ILASFAA.
ØAssist students, parents, faculty and staff with questions by providing answers with regards to all services provided by SAS.
ØAccurately direct students, parents, faculty or staff to appropriate persons for all other campus services.
ØProcess all forms needed for registration such as: registration cards, add/drop, degree declaration(s), and graduation.
ØAssist students in processing of any financial aid related forms.
ØDisburse (in accordance to rules/regulations) financial aid advances and cash returns to students with account credits as well as cash student payroll checks
ØEnter data/maintaining student accounts/records to ensure all balances are accurate and students receive current information.
ØEnsure petty cash requests are processed within the approved procedures and disburse when verified/approved.
ØAssist in preparing various communications from SAS including financial aid packages, grades, registration, account statements and other mailings as needed.
ØResponsible for the timely and accurate filing of all forms received from students, faculty or staff.
ØApply loan checks and electronic fund transfers to student accounts.
ØAssume Additional duties as assigned by the AVP For SAS
All candidates must be admitted into the MAT or MBA program (provisional admittance accepted during the first sememester of employment).
Prefer a minimum of three years of experience in at least one of these areas: customer service, financial aid or retail sales.
Skills and Certifications:
Proven customer service skills
Strong organizational skills
Strong verbal and written communication skills
Strong attention to detail and ability to work effectively in a fast paced, multi-task oriented environment.
Proficient in MS word, MS excel and "data” programs
How to Apply / Contact
Interested applicants should send their resume via email to Nichole Hoey, Human Resources. firstname.lastname@example.org.