Campus Guest Coordinator
Wednesday, January 15, 2014
Posted by: Human Resources
Associate Vice President for Undergraduate Admission
The Campus Guest Coordinator supports the overall recruitment effort
and is responsible for the campus visit experience of prospective students,
families, groups, visitors and key referral sources.
Specific responsibilities includes planning
and coordination of existing on-campus admission events and visiting campus
In addition this position will
assist the Admission Team with the development of new on-campus admission
events and visit experiences; partner with the Associate Vice President for
Undergraduate Admission and the Director of Marketing to develop event
promotions; work with faculty members to organize/arrange classroom visits for
students and families;
work with student
life to organize/arrange overnight visits; propose and implement new
initiatives and new technologies to enhance the visitor experience;
assess impact of events; and assist the
Admission Office with other related duties.
This role is also responsible for the recruitment, hiring, training,
management and assessment of all student ambassadors.
DUTIES AND RESPONSIBILITIES
include the following:
Develop a comprehensive campus visit format that is targeted
towards the prospective student and family audience. Employ processes that
will enhance the campus visit experience. This includes, but is not
Effective use of technologies
Clear pre-visit and post-visit
communication with the visitor
Effective use of space and campus
Routine collaboration with other
offices to improve understanding of college-wide business processes that
affect both prospective and current students.
Collection and analysis of Campus
Monitor and respond to visitor
complaints and customer service issues.
Utilizing and assigning full-time staff
for roles in the formal campus visit format
Manage team of Admission Student Ambassadors
Identify, hire, train and mentor
Develop and maintain a tour guide
Develop and mentor Student Ambassadors
for more responsible roles that impact the campus visit experience.
Troubleshoot problems and keep Student
Ambassadors updated on new processes and procedures that impact
prospective students and families
Train Student Ambassadors in customer
service best practices
Manage special on-campus admission events for prospective
students and their families as well as referral sources (guidance counselors,
teachers, community groups, etc.)
Create overall event
Plan and reserve campus
facility space requirements
Manage RSVP system
Employ the assistance
of other campus offices and staff
Collect and analyze
data to assess effectiveness of events
assignments during events
Responsible for inputting data on Admissions database in response
to visitors, student or educator inquiries and materials requests.
Complete data entry in an accurate and
The Campus Guest Coordinator position will require some evening
and weekend work hours, and may also require occasional local and
overnight travel, including travel to recruitment events.
Performs miscellaneous job-related duties as assigned.
Demonstrated knowledge, skills and abilities
in working with faculty, staff and students with diverse backgrounds
including academic, socioeconomic, cultural, sexual orientation, and
Strong aptitude for hospitality
Organizing and coordinating skills.
Ability to work effectively with diverse populations.
Ability to communicate effectively, both orally and in writing.
Self-motivated with an ability to multi-task with a high attention
Skill in examining and re-engineering operations and procedures,
formulating policy, and developing and implementing new strategies and
Knowledge of student recruitment issues.
Ability to plan and evaluate programs.
Ability to gather data, compile information, and prepare reports.
Skill in the configuration and use of computerized database
programs as well as Microsoft Office.
Ability to develop, plan, and implement short- and long-range
Must have a valid drivers license
Must be able to work some late nights and occasional weekends
Bachelor's degree required.
Prefer 3 years experience directly related to the
duties and responsibilities of the position.
The physical and mental demands of this
position are representative of those that must be met by an employee to
successfully perform the essential job functions. While performing the duties
of this job, employee is regularly required to use hands to finger, handle,
feel objects, tools, or controls, and talk and hear. The employee frequently is
required to sit and stand for extended periods of time. The employee may
occasionally lift and/or move up to 30 pounds. The employee must hold a valid
driver's license and must have insurance.
Employees work in a professional office
environment that is highly visible to members and the college community. Normal
office conditions prevail. Office work is performed primarily indoors.
Ability to work in an office with a moderate
noise level is required.
Resumes will be accepted until the position is filled. Please submit a cover letter, including salary requirements, resume and list of three references to:
Nichole Hoey, HR Specialist