Latest News: Staff Employment Opportunities

Campus Guest Coordinator

Wednesday, January 15, 2014  
Posted by: Human Resources
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Job Title: Campus Guest Coordinator

Department: Admissions

Reports To: Associate Vice President for Undergraduate Admission

FLSA Status: Exempt

Prepared Date: January 2014

SUMMARY :

The Campus Guest Coordinator supports the overall recruitment effort and is responsible for the campus visit experience of prospective students, families, groups, visitors and key referral sources. Specific responsibilities includes planning and coordination of existing on-campus admission events and visiting campus groups In addition this position will assist the Admission Team with the development of new on-campus admission events and visit experiences; partner with the Associate Vice President for Undergraduate Admission and the Director of Marketing to develop event promotions; work with faculty members to organize/arrange classroom visits for students and families; work with student life to organize/arrange overnight visits; propose and implement new initiatives and new technologies to enhance the visitor experience; assess impact of events; and assist the Admission Office with other related duties. This role is also responsible for the recruitment, hiring, training, management and assessment of all student ambassadors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Develop a comprehensive campus visit format that is targeted towards the prospective student and family audience. Employ processes that will enhance the campus visit experience. This includes, but is not limited to:
    • Effective use of technologies
    • Clear pre-visit and post-visit communication with the visitor
    • Effective use of space and campus facility resources
    • Routine collaboration with other offices to improve understanding of college-wide business processes that affect both prospective and current students.
    • Collection and analysis of Campus Visitor feedback.
    • Monitor and respond to visitor complaints and customer service issues.
    • Utilizing and assigning full-time staff for roles in the formal campus visit format
  • Manage team of Admission Student Ambassadors
    • Identify, hire, train and mentor Student Ambassadors
    • Develop and maintain a tour guide manual
    • Develop and mentor Student Ambassadors for more responsible roles that impact the campus visit experience.
    • Troubleshoot problems and keep Student Ambassadors updated on new processes and procedures that impact prospective students and families
    • Train Student Ambassadors in customer service best practices

· Manage special on-campus admission events for prospective students and their families as well as referral sources (guidance counselors, teachers, community groups, etc.)

    • Create overall event schedule
    • Plan and reserve campus facility space requirements
    • Manage RSVP system
    • Employ the assistance of other campus offices and staff
    • Collect and analyze data to assess effectiveness of events
    • Create staff assignments during events
  • Responsible for inputting data on Admissions database in response to visitors, student or educator inquiries and materials requests. Complete data entry in an accurate and timely manner.
  • The Campus Guest Coordinator position will require some evening and weekend work hours, and may also require occasional local and overnight travel, including travel to recruitment events.
  • Performs miscellaneous job-related duties as assigned.
  • Demonstrated knowledge, skills and abilities in working with faculty, staff and students with diverse backgrounds including academic, socioeconomic, cultural, sexual orientation, and disabilities.

 

QUALIFICATIONS:

  • Strong aptitude for hospitality
  • Organizing and coordinating skills.
  • Ability to work effectively with diverse populations.
  • Ability to communicate effectively, both orally and in writing.
  • Self-motivated with an ability to multi-task with a high attention to detail.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Knowledge of student recruitment issues.
  • Ability to plan and evaluate programs.
  • Ability to gather data, compile information, and prepare reports.
  • Skill in the configuration and use of computerized database programs as well as Microsoft Office.
  • Ability to develop, plan, and implement short- and long-range goals.
  • Must have a valid drivers license
  • Must be able to work some late nights and occasional weekends

EDUCATION and/or EXPERIENCE:

  •   Bachelor's degree required. 
  •   Prefer 3 years experience directly related to the duties and responsibilities of the position. 

PHYSICAL DEMANDS:      

The physical and mental demands of this position are representative of those that must be met by an employee to successfully perform the essential job functions. While performing the duties of this job, employee is regularly required to use hands to finger, handle, feel objects, tools, or controls, and talk and hear. The employee frequently is required to sit and stand for extended periods of time. The employee may occasionally lift and/or move up to 30 pounds. The employee must hold a valid driver's license and must have insurance. 

WORK ENVIRONMENT:      

Employees work in a professional office environment that is highly visible to members and the college community. Normal office conditions prevail. Office work is performed primarily indoors. Ability to work in an office with a moderate noise level is required.

 

TO APPLY:

Resumes will be accepted until the position is filled.  Please submit a cover letter, including salary requirements, resume and list of three references to:

Nichole Hoey, HR Specialist

nhoey@rockford.edu

 

 


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