Help Desk Specialist
Wednesday, October 02, 2013
Posted by: Human Resources
Help Desk Specialist
2-year degree or equivalent experience preferred
1-2 years preferred
Working knowledge of PC
Installation, repair and preventative maintenance of
personal computer and related systems.
Solid troubleshooting and communication skills required.
We are looking to fill the position of Help Desk
Specialist within Rockford University's Information Technology team.
We are customer focused and use the tactic of
education and training to enable our user community.
The person we are looking for will have very
strong troubleshooting skills and solid communication skills with exceptional
customer service skills.
and maintain work order tracking system to ensure all work orders are
entered and updated.
a variety of technical tasks ranging from installation of computer
hardware and software to troubleshooting malfunctioning equipment
including desktop computers, laptops, printers, projectors, mobile phones
and desk phones, etc.
Audio/Visual requirements for various demands and events.
Audio/visual setup, breakdown, inventory control, configuration, repair,
recording and other requirements as needed.
installations, upgrades and backups of software and hardware applications.
the personal computer workstations, productivity applications, anti-virus
software, utilities, and workstation LAN connectivity.
software and hardware failures.
network problems when they occur and assist Network Administrator with
- Act as
a project member for major technical systems efforts, executing assigned
Specific duties include (but are not limited to):
and log incoming calls, working to close open tickets.
install, maintain and support the PC workstations and LAN.
Maintain network productivity
application software (Microsoft Office, Anti-Virus, etc.) on distributed
systems within the company.
the constant flow of projects (issues and requests) that arrive, and
coordinate the completion of these tasks. Assist the staff
with user support issues as they relate to the systems.
consultation and frontline support services to senior-level staff.
clearly and effectively ticket information to support staff of multiple
organizations as well as to customers.
and maintain the desk phones in offices and the directory information in
the phone switch.
pre-set definitions for tasking, assign support tickets to resources as
needed and follow up on the completion of those tickets.
in maintenance of software product and license records; assist in ensuring
compliance with applicable software copyright laws and regulations.
in the development of user training.
and investigate new LAN and PC workstation designs and productivity
on assignments that are moderately complex in nature where judgment is
required in resolving problems and making routine recommendations.
- Set up or set up and operate audio and video equipment
including microphones, sound speakers, video screens, projectors, video
monitors, recording equipment, connecting wires and cables, and related
electronic equipment for concerts, sports events, meetings and conventions,
presentations, and news conferences.
How to apply:
Resumes will be accepted until the position is filled. Please submit a cover letter, including salary requirements, resume and list of 3 references to :
Nichole Hoey, HR Specialist