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Computer Specialist: Off Campus

Tuesday, August 27, 2013  
Posted by: Human Resources
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Under direction of the Director, IT Services at UIC College of Pharmacy in Rockford, IL, the Computer/IT Specialist will be responsible for executing technology projects, maintaining existing operation and maintenance of the college telecommunications and computer networks, hardware (over 100 computers) and software. This position provides computing support to the student computer laboratory, multimedia classrooms and conference rooms, as well as to the faculty, staff and administration of the college. Other responsibilities include: helpdesk oversight, prioritizing work load, documentation procedures, maintaining database of college computer inventory, and working with University IT support staff.

Chain of Command

1. Dean, College of Pharmacy

2. Associate Dean, Academic Affairs

3. Executive Director, IT

4. Director, IT Services

5. Computer Specialist

Primary Duties

1. Monitor Service Desk Customer Relations Management (CRM) software for identified problems and solutions, prioritize work orders, execute resolutions and prepare documentation of same.

2. Develop and implement IT staff training programs for student "Distance Learning – Faculty In-Room Support Technicians”, (DL-FIRST) and full-time staff. Identify work flow changes and respond with appropriate training.

3. Serve as technician for IT support areas, including, but not limited to, audience response system (ARS), animation, active learning, VoIP, network storage, data and network security, compliance, annual audit planning and response, standardization of desktops and systems, inventory and asset management. Attend periodic training on related subjects.

4. Maintain, digest, and inform IT and COP faculty, staff, and students on relevant advances in computer hardware, software, network systems, and campus technology systems.

5. Identify technology service gaps and recommend new or realigned support services as part of service management.

6. Provide expertise and staff the Information Technology Unit (ITU) Helpdesk including entering information into helpdesk database, generating workload reports and prioritizing work orders.

7. Serve as Help Desk supervisor on duty up to 25% of the time. Monitor call and e-mail queues and ensure all items are dispatched and resolved as they enter or re-enter queue.

8. Maintain project databases and provide periodic updates to management on project progress, as well as to COP stakeholders as needed.

9. Contribute new organizational knowledge to the knowledge management system (KMS) and IT web site.

10. Assist users in education and training, and use of tools to secure high risk data, including encryption software, standard software and hardware, secure computing on desktops, laptops, notebooks, tablets and servers.

11. Collect, analyze, and present data to external audiences regarding ITU specific projects. This includes updating internal databases with helpdesk reports, computer inventory and IP address information.

12. Serve as a consultant to other IT groups on issues of mutual concern, including Active Directory, secure computing and virtual computing environments, disaster recovery and business continuity planning, standardization initiatives, green initiatives, and data backup/logging.

13. Multi-campus support of Scantron electronic grading system, including administration of servers and related hardware and software.

Required Experience

· Enrollment in computer science or related discipline.

· Experience working in an IT department or on a computer help desk.

· Additional requirements are technical expertise in the full Windows environment and some experience with Mac computers

· English proficiency with good oral and written communication skills is required, as well as the ability to work with diverse and challenging faculty, staff and student populations. Must be willing to work evenings and weekends

· Must have means of reliable transportation

Additional Experience Preferred

· Experience in managing network systems including wireless networks and maintenance/support.

· Dell Certified Computer Technician or IBM/Lenovo Certified Technician certifications preferred.


HOW TO APPLY: Interested candidates should email their resume to Career Services at

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