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Promoting innovation and excellence in the nonprofit sector.
Northern Illinois Center for Nonprofit Excellence (NICNE) has been providing capacity building, training, technical assistance and resource support to nonprofit organizations within our region since August 2004. NICNE is the region’s primary resource for nonprofit management and leadership development. NICNE strengthens nonprofits by providing education, training, technical assistance, and assessments, and encourages collaboration resulting in a strong, vibrant nonprofit sector critical to a healthy community.
*As of January 1, 2015, to reflect NICNE's expansive programming and home within the Rockford University College of Social Sciences, Commerce and Education, NICNE will become the Rockford University Center for Nonprofit Excellence (RUCNE).*
NICNE staff is available for questions about course offerings, resources, and NICNE memberships.
UPCOMING EVENTS ON THE NICNE CALENDAR
Certificate in Nonprofit Management
Course 2 -
Marketing and Communications
This program was designed to support the changing demands on nonprofit leaders to enhance their management skills and operate more effectively. The five courses (two offered in the Fall, three in the Spring) will strengthen participants’ abilities in Leadership and Governance, Marketing, Human Resources, Financial Management, and Fund Development, and would be valuable to a wide range of nonprofit participants: employees, managers, board members, new leaders, as well as those seeking to transfer from the for-profit to nonprofit world.
Course 2 will explore sales, marketing, and communications techniques to strengthen your nonprofit organization's ability to engage employees, donors, clients, media, volunteers, policy-makers, and funders. Specific topic will include: marketing plans tied to strategic plans, market analysis, brand development, key messages, selling, press relations, social media, and internal communications.
Dates: Course 2 - Four consecutive Thursdays, Oct. 30, Nov. 6, 13, and 20
Time: 1:30 to 4 p.m.
Location: Room 122 in the 5100 Building (1st building on your right immediately off State Street), Rockford University, 5050 E. State Street, Rockford, IL 61108
Cost: $250 per course
Please register for Course 2 by October 23 by mailing or faxing in the registration form.
View and download Full Program Brochure.
For more information, please contact Karen Ream at email@example.com or 815.394.4384.
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SUPERIOR Customer Service:
A workshop designed to hone the skills of your front line superheroes!
Why should YOU invest in
Superior Customer Service Training?
The most valuable asset of your organization is your people, and employees who are well-trained in superior customer service techniques can help build your business and increase your profitability.
1. First Impressions: Learn the quality judgments made in the first 7 seconds of the first encounter, the 4 key areas on which to focus to make a positive personal first impression, and identify 4 key areas that will improve the first impression.
2. Bad Service: Learn the far-reaching ramifications of bad customer service.
3. Thinking Outside the Box: Learn how to turn a complaint into a win-win situation.
4. "The most important thing in communication is hearing what isn't being said..." (Shannon L. Alder): Improve your customer services by learning the difference between hearing and actually listening to your customers.
Date: Thursday, December 4, 2014
Time: 10 a.m. Check-in
10:30 - 12 Workshop Content
12 - 1 Lunch (Provided)
1 - 1:30 Role Playing
Location: Regent's Hall, 2nd floor Burpee Center, Rockford University
Cost: $40 (includes lunch)
Please register by November 25 by faxing or mailing in registration form.
View and download the program brochure HERE
For more information, contact Karen Ream at KReam@rockford.edu or 815.394.4384.
Return to NICNE Homepage.