NICNE Customer Service Workshop
Thursday, December 4, 2014
10:30 a.m. to 1:30 p.m.
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Regent's Hall, 2nd floor Burpee Center, Rockford University
5050 E. State Street
Rockford, Illinois 61108
SUPERIOR Customer Service:
A workshop designed to hone the skills of your front line superheroes!
Why should YOU invest in
Superior Customer Service Training?
The most valuable asset of your organization is your people, and employees who are well-trained in superior customer service techniques can help build your business and increase your profitability.
1. First Impressions: Learn the quality judgments made in the first 7 seconds of the first encounter, the 4 key areas on which to focus to make a positive personal first impression, and identify 4 key areas that will improve the first impression.
2. Bad Service: Learn the far-reaching ramifications of bad customer service.
3. Thinking Outside the Box: Learn how to turn a complaint into a win-win situation.
4. "The most important thing in communication is hearing what isn't being said..." (Shannon L. Alder): Improve your customer services by learning the difference between hearing and actually listening to your customers.
Date: Thursday, December 4, 2014
Time: 10 a.m. Check-in
10:30 - 12 Workshop Content
12 - 1 Lunch (Provided)
1 - 1:30 Role Playing
Location: Regent's Hall, 2nd floor Burpee Center, Rockford University
Cost: $40 (includes lunch)
Please register by November 25 by faxing or mailing in registration form.
View and download the program brochure HERE.
For more information, contact Karen Ream at KReam@rockford.edu or 815.394.4384.
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