EDP: Seminar #12 - Total Customer Service 
10/11/2013
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10/11/2013
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Where: |
5100 East State St Rockford
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Contact:
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Lauren Kepler
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| Registration Information |
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Online registration is available until: 10/11/2013
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Is it just a department that is responsible for customer service or is it the responsibility of everyone in the organization to ensure excellent customer service? The seminar deals with how good leadership has a strong role to play in a solid customer service mentality that runs throughout the organization. Other topics include the definition of a customer (anyone that needs something – whether internal or external to the organization - that you can provide) and a discussion on the limits of a customer’s power. What is a customer-centered organization and how can a leader instill that kind of customer-first attitude that gives some organizations a huge competitive advantage in the marketplace?
Recommended Books/Articles:
- How Great Leaders Get Great Results by John Baldoni
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