EDP: Seminar #12 - Total Customer Service
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EDP: Seminar #12 - Total Customer Service

7/1/2014

When: 7/1/14
8:00 AM - 11:00 AM
Where: 5100 East State St
Rockford  
Contact:
Lauren Kepler

Registration Information
Online registration is closed.
Details

Is it just a department that is responsible for customer service or is it the responsibility of everyone in the organization to ensure excellent customer service?  The seminar deals with how good leadership has a strong role to play in a solid customer service mentality that runs throughout the organization.  Other topics include the definition of a customer (anyone that needs something – whether internal or external to the organization - that you can provide) and a discussion on the limits of a customer’s power.  What is a customer-centered organization and how can a leader instill that kind of customer-first attitude that gives some organizations a huge competitive advantage in the marketplace?  

Recommended Books/Articles:        

  • How Great Leaders Get Great Results by John Baldoni
 
 

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