EDP: Seminar #6 - Conflict Management and Resolution 
10/11/2013
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10/11/2013
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Where: |
5100 East State St Rockford
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Contact:
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Lauren Kepler
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| Registration Information |
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Online registration is available until: 10/11/2013
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In any work situation, there will be conflict. This seminar discusses how to manage and resolve conflict in a way that continues to encourage future discussion and exchange of ideas while leaving co-workers able to communicate productively. Concepts of active listening, clear explanations, asking and answering questions, working across generational and cultural differences, having difficult discussions while maintaining a professional demeanor are all key skills taught through discussion, role playing and exercises. This seminar is an especially good for teams for whom conflict has become a barrier to productivity and achievement of goals.
Recommended Books/Articles:
- Leading Through Conflict – How Successful Leaders Transform Differences into Opportunities by Gerzon
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