EDP: Seminar #6 - Conflict Management and Resolution
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11/20/2014

When: 11/20/2014
8:00 AM - 11:00 AM
Where: 5100 East State St
Rockford  
Contact:
Lauren Kepler

Registration Information
Online registration is available until: 11/20/2014
Details

In any work situation, there will be conflict.  This seminar discusses how to manage and resolve conflict in a way that continues to encourage future discussion and exchange of ideas while leaving co-workers able to communicate productively.  Concepts of active listening, clear explanations, asking and answering questions, working across generational and cultural differences, having difficult discussions while maintaining a professional demeanor are all key skills taught through discussion, role playing and exercises.  This seminar is an especially good for teams for whom conflict has become a barrier to productivity and achievement of goals.  

Recommended Books/Articles:

  • Leading Through Conflict – How Successful Leaders Transform Differences into Opportunities by Gerzon
 
 

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