Spring 2013 Leadership Certificate Program

OPERATIONS: Managing your most valuable asset. Human capital is the most valuable asset in any organization. Discussion on the importance of acknowledging staff as people more than just "worker bees” and defining the difference of a manager versus a leader is key to developing positive employee relations in any organization. To be successful, you must be able to attract and retain qualified staff. Participants will walk through the recruitment process with focus on creating accurate job descriptions, interview questions which uncover applicant competencies and behaviors, understanding the value of using personality assessments, how to complete reference checks and determining when credit/background checks and drug/alcohol screenings should be used. Discussion on performance management will include; how to prepare and set the stage for the formal evaluation process, how to coach and write-up poor performing employees up to and including termination without fear of liability. Participants will share in a review of common state and federal laws that employers are required to follow.

Instructor: Sue Buckwalter

Meets: February 7, 14, 21, & 28, 2013