NICNE Special Events

 Home > Community Education >NICNE > Special Events

Home - About Us!ProgramsSPECIAL EVENTS
Membership
ServicesConsultingContact Us!

In addition to our recurring core programs, NICNE offers periodic special events that may highlight nationally-known speakers, up-to-the-minute content, or critical issues.

Check back often for updates!

Visit the NICNE Calendar.


NICNE Board Training - True Partners in LeadershipOpen in a New Window



It's Time to Step Up.

True Partners in Leadership:
Developing Engaged & Purposeful Boards

What are the most critical challenges facing your organization?
What are your greatest potential opportunities?
How does your board contribute to addressing both?


How engaged is the board in shaping the organization's future, and what more could the organization achieve if the board were more engaged and purposeful?


Nationally recognized governance expert Dr. Susan Whealler Johnston will lead this interactive and practical board development workshop and help board members understand how to move beyond legal and oversight responsibilities to become true partners in leadership with the CEO.

Date:
Saturday, November 8, 2014
Time: 9 a.m. to 3 p.m.
Location: Room 124, 5100 Building (1st building on your right immediately off State Street), Rockford University, 5050 E. State St. Rockford, IL 61108
Cost: $60 (includes lunch)

Please register by November 1 by faxing or mailing in registration form.
View and download the program brochure HERE.

For more information, email Karen Ream at KReam@rockford.edu.
Return to NICNE Homepage.

 

NICNE Customer Service WorkshopOpen in a New Window

SUPERIOR Customer Service:
A workshop designed to hone the skills of your front line superheroes!

Why should YOU invest in
Superior Customer Service Training?
The most valuable asset of your organization is your people, and employees who are well-trained in superior customer service techniques can help build your business and increase your profitability.

Workshop Outcomes:
1. First Impressions: Learn the quality judgments made in the first 7 seconds of the first encounter, the 4 key areas on which to focus to make a positive personal first impression, and identify 4 key areas that will improve the first impression.
2. Bad Service: Learn the far-reaching ramifications of bad customer service.
3. Thinking Outside the Box: Learn how to turn a complaint into a win-win situation.
4. "The most important thing in communication is hearing what isn't being said..." (Shannon L. Alder): Improve your customer services by learning the difference between hearing and actually listening to your customers.

Date: Thursday, December 4, 2014
Time: 10 a.m.        Check-in
          10:30 - 12     Workshop Content
          12 - 1            Lunch (Provided)
          1 - 1:30         Role Playing
Location: Regent's Hall, 2nd floor Burpee Center, Rockford University
Cost: $40 (includes lunch)

Please register by November 25 by faxing or mailing in registration form.
View and download the program brochure HERE.

For more information, contact Karen Ream at KReam@rockford.edu or 815.394.4384.
Return to NICNE Homepage.
Community Search
Calendar of Events

10/23/2014
EDP: Seminar #1 - Leadership, Beyond Management

10/27/2014
FORUM: Tres Vidas

10/29/2014
NICNE October Leadership Cafe

10/29/2014
FORUM: The Special Consensus Bluegrass Band

Latest News